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Return Policy
1. Overview
At Zootreat.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to make the process as convenient as possible.
2. Eligibility for Returns
2.1. To be eligible for a return or exchange, please ensure that:
The item is in its original packaging.
The item is unused and in the same condition as when you received it.
You have a valid proof of purchase, such as an order confirmation or receipt.
2.2. We do not accept returns for the following types of items:
Perishable goods (e.g., pet food).
Personalized or custom-made items.
Items that have been opened, used, or damaged.
3. How to Initiate a Return or Exchange
3.1. To initiate a return or exchange, please follow these steps:
Contact our Customer Support team at [Mob. 9975808427 .Customer Support Email- zootreatit@gmail.com] or [Customer Support Phone Number] within [2 Days] days of receiving your order.
Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return.
3.2. Our Customer Support team will provide you with instructions on how to return the item(s) and the return shipping address.
4. Return Shipping Costs
4.1. If you are returning an item due to a defect or an error on our part, we will cover the return shipping costs, and you will receive a full refund or replacement.
4.2. If you are returning an item for reasons other than a defect or our error, you are responsible for covering the return shipping costs. We recommend using a trackable shipping method.
5. Refunds and Exchanges
5.1. Once we receive your returned item(s) and verify their eligibility, we will process your refund or exchange.
5.2. Refunds will be issued to the original payment method used for the purchase. Please allow [5 Days ] business days for the refund to appear in your account.
5.3. Exchanges will be processed promptly, and replacement item(s) will be shipped to you.
6. Damaged or Defective Items
6.1. If you receive an item that is damaged or defective, please contact our Customer Support team within 2 Days of receiving your order. We will arrange for a replacement or a refund, as appropriate.
7. Contact Us
If you have any questions or need assistance with a return or exchange, please contact our Customer Support team at: info@zootreat.com ,zootreatit@gmail.com
Refund Policy
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Zootreat Pay balance (in case of Pay on Delivery orders).
Refund Timeline
|
Available refund method |
Refund Time-frame |
|
|
Zootreat Delivered orders (After the return is received by Zootreat ) |
Seller-Fulfilled orders (After seller notifies Zootreat of receipt of return) |
|
|
Prepaid Orders |
||
|
Zootreat Pay Balance* |
Up to 4 hours |
|
|
Credit Card/ Debit Card |
Up to 5 Working Days |
Up to 5 Working Days |
|
Net Banking Account (Credited to Bank Account) |
||
|
UPI Linked Bank Account |
Up to 5 Working Days |
|
|
Pay on Delivery Orders |
||
|
NEFT to Bank Account |
Up to 5 Working Days |
Up to 5 Working Days |
|
Zootreat Pay Balance* |
Up to 4 hours |
|
|
Paper Cheque |
Up to 10 Working Days |
|
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.
For Seller-Fulfilled orders:
- For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
- In any case where a refund is required, the seller(s) need to authorise that refund. Zootreat .in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.