1. How do I place an order on Zootreat.com?

To place an order on Zootreat.com, follow these simple steps:

Browse our product categories and click on the item you want.

Select the quantity, size, and any other options, then click “Add to Cart.”

Review your cart and click “Proceed to Check out.”

Enter your shipping and payment information.

Confirm your order details and click “Place Order.”

2. What payment methods do you accept?

We accept the following payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

PayPal

Apple Pay

Google Pay

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to determine if we ship to your location.

4. How long will it take to receive my order?

Delivery times may vary depending on your location and the product you ordered. Estimated delivery times will be provided during the checkout process. Please note that shipping times may be affected by factors beyond our control.

5. What is your return policy?

Our return policy allows for returns and exchanges within a specified period. Please refer to our [Return Policy](link to return policy) for detailed information on eligibility, steps, and timeframes for returns and exchanges.

6. Are your products safe for pets?

We prioritize the safety and well-being of pets. Our products are sourced from reputable manufacturers and meet industry standards. Always read product labels and consult with a veterinarian when necessary to ensure your pet’s safety.

7. Can I cancel or modify my order after it’s been placed?

Once an order is placed, it cannot be modified online. Please contact our Customer Support team immediately at info@zootreat.com  for assistance with order changes or cancellations.

8. How can I track my order?

You will receive a tracking number via email once your order has shipped. You can use this tracking number to monitor the status and location of your package.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our Customer Support team within [Number of Days] days of receiving your order. We will arrange for a replacement or refund as appropriate.

10. How can I contact your Customer Support team?

You can reach our Customer Support team via email at info@zootreat.com . Our team is here to assist you with any questions or concerns you may have.

11. Do you have a loyalty or rewards program?

Yes, we offer a loyalty program for our valued customers. Earn points with each purchase and redeem them for discounts and exclusive offers. Visit our [Loyalty Program](link to loyalty program) page for more details.